Given that 54% of the non-federal civilian labor force being 40 years old or older and one of the primary characteristics of digital immigrants is that they did not grow up using digital technology, it is tempting to frame the conversation around age. Some of those who are resistant will adjust with more training and guidance, eliminating the “unknown.” The tiniest minority of employees may need to be placed in a different role that does not require them to use digital tools, but with the right design practices, even the most anti-digital individuals will find their user experience to be easier than writing on paper.įor digital immigrants in the workforce, digital empowerment is riding on both the training and onboarding they receive, and, even more importantly, seamless UX/UI. The status quo is more comfortable than the unknown.” As Simon Sinek says, “People don’t fear change, people like comfort. Overall, adoption of the new processes by employees tends to be high, with typically only a few outliers unable or unwilling to adapt.
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